1. Order Processing Time

All Monprint products are made with care. After your order is placed, please allow time for processing, printing, quality checking, and packaging.

• Processing time is usually 2–5 business days.
• During holidays, peak seasons, or high order volume, processing may take longer.
• Orders are processed Monday through Friday, excluding weekends and public holidays.

2. Estimated Shipping Time

Shipping time may vary depending on your location, shipping carrier, customs clearance, and other external factors.

3. Shipping Cost

Shipping fees are calculated at checkout based on the delivery destination and available shipping methods.

• Standard shipping rates will be displayed before you complete your purchase.
• Free shipping may be available for eligible orders or promotional campaigns.
• Any applicable taxes, duties, or customs fees are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

• Tracking information may take 24–72 hours to update after shipment.
• You can track your order using the tracking number provided in your email.
• If tracking does not update immediately, please allow additional time for the carrier system to refresh.

5. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

• Please carefully check your name, address, phone number, and email before placing an order.
• If you notice an error, contact us as soon as possible.
• Once an order has been processed or shipped, we may not be able to change the shipping address.

6. Lost, Delayed, or Missing Packages

Monprint is not responsible for delays caused by shipping carriers, customs, weather, or incorrect address information. However, we will do our best to assist you if your package is delayed or missing.

• If your package is marked as delivered but you have not received it, please check with neighbors, your local post office, or the shipping carrier first.
• If your order appears to be lost in transit, please contact us with your order number and tracking number.
• We will review the issue and help you find the best possible solution.

7. Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

• These fees are not included in the product price or shipping cost.
• Customers are responsible for any customs duties, taxes, or import charges.
• Customs processing may cause additional delivery delays.

8. Contact Us

If you have any questions about shipping, delivery, or tracking your order, please contact our support team.

Email: support@monprint.shop